The New Way for Customer Engagement
Often, sales reps find the voice channel too limiting. Enriching voice with images, charts, tables, and calculators makes the difference.
While on a phone call, the agent sends SMS with the customer room url. The customer joins the room and co-browse with the agent.
Following an inbound call, the agent simply prepare a customer room with relevant customer products, benefits, and price offer and send it to customer via mail and SMS.
The agent can monitor the room activity and follow up the communication using the customer room